Account and Data Deletion
Qris Pay

To request deletion of your Qris Pay account, please send an official email to the following address:

Email: [Qris Pay official email address]

Use the email subject: Qris Pay Account Deletion Request

Include the following information in your request email:

• The email address of the Qris Pay account to be deleted.
• The username or store name, if available.
• Reason for account deletion (optional).
• Confirmation that you understand the account deletion process is permanent.

Sample email content:

I would like to permanently delete my Qris Pay account.

Account email: [enter your account email]
Username/store: [enter your username or store name if any]

I understand that deleting the account will permanently remove the account data
and related data in accordance with Qris Pay policy.

Once the request is verified, Qris Pay will permanently delete the following data associated with your account:

• Basic account information, such as email and username.
• Your complete account profile information.
• Store or payment page configurations that have been created.
• Static QRIS configurations stored in the Qris Pay system.
• License keys and webhook secrets associated with the account.
• Registered device tokens or FCM tokens.
• Incoming payment notification log history.
• Invoice or transaction history stored in the Qris Pay system.
• Webhook and notification configurations connected to the account.

Certain data may be temporarily retained if required for the following purposes:

• System security.
• Prevention of service abuse.
• Resolution of legal or transactional disputes.
• Technical server audits.
• Legal obligations under the jurisdiction of the Republic of Indonesia.

Temporarily retained data is limited strictly to those critical needs and will never be reused for marketing or advertising purposes.

Your account deletion request will be processed within a reasonable period after successful verification.

Certain operational data may be temporarily retained for up to 30 days after account deletion for data backup, system security, technical audits, or emergency system recovery purposes.

Once the retention period ends, your data will be fully deleted or anonymized from Qris Pay's active systems, unless legal obligations or urgent security reasons require longer storage.

In addition to requesting account deletion by email, you can also manually stop notification monitoring from the Qris Pay Android helper app on your phone by:

• Disabling the listener / notification monitor inside the Qris Pay app.
• Revoking the Notification Access permission (Notification Listener Service) through the Android system settings.
• Uninstalling the Qris Pay Android helper app from your device.

If you have further questions, complaints, or need help regarding account deletion or personal data, please contact us via:

Official email: [Qris Pay official email address]